Shirts speak for themselves, so we're here to listen.
With custom apparel, the “customer experience” doesn’t just happen once. It occurs every time someone wears your brand. That is why we strive to never settle for good enough. From concept to commerce and everything in between – every detail matters.
So, after ordering with !nk, we send a survey to each of our customers asking for feedback. Each survey covers Customer Service, Custom Artwork, Product Quality, and Delivery Time.
Here's what they're saying...
All
Custom Artwork
Customer Service
Delivery Time
Product Quality
Leslie Norris
Baptist Health
"Zarah & the graphic team consistently go above & beyond with their work. Its great designs & high quality. They are always so creative & amazing with how they take a concept then make it something cool & trendy. Some of our requests have tight deadlines, so Ink is our go to for large orders needed quickly."
Jennifer Bellah
"Everyone I've worked with responds in a timely manner! The artwork is good quality and the designers are able to understand the vision I present to them without me having to request many changes. Y'all may just be the GOAT of what you do."
"We started using Ink this year and couldn’t be happier. I have found cheaper options locally but they are still competitive budget wise while being so so so high quality. This is the first place we’ve found that does legit puff print as well which is a huge bonus. Very happy with the oversized print on our 90’s tees, too. We’ve worked with Robyn and been so satisfied!"
Kelly Jo Cox
"This is my first year working with Ink and I could not be more proud and excited to partner with them. The customer service that I've experienced has been exceptional and I am thrilled to work with Ink again."
Kandace Gerber
"We use Ink for all of our event T-shirts and they are AMAZING! They always over-deliver and produce the highest quality shirts to help us advertise our non-profits!"
Courtney Mainprize
"We’ve been working with Ink for 6 years and have been consistently impressed. The custom designs are truly what set them apart. This company will make you feel like family and will always deliver high-quality products and customer service from start to finish."
Lainie Deerman
"Love Ink Custom Tees! Their customer service is EXCELLENT! Best response time and follow-up in my opinion. Quality of tees is awesome! Definitely would recommend them!"
Wes Howerton
"Excellent customer service and product!! Get that quote and let ’em print your shirt!"
Laurie McCarthy
"Justin was always gracious and kind in deal with our questions, changes and product issues. He handled everything and made it easy breezy. I thank Justin and the Ink team for being customer service oriented!!"
Gabi Beckman
"Any representative I interact with is always super helpful and executes amazing customer service. Ink has always done an excellent job of bringing the vision I/my team and I have not just to life, but blowing my expectations out of the water and creating final products that I could only dream of/not execute on my own."
Rebecca Scaife
"Great customer service! And patient with our changes leading up to receiving our shirts! Great Tee! Soft and exactly what we were wanting. Robyn was super helpful and great to work with."
Chris Varble
"Michelle Gish was awesome! She took care of everything and made sure I understood the entire process which eliminating any stress. Everything was 100! The design we provided was not formatted for screen printing and it needed just that extra touch to make it T-Shirt ready. The Ink team did a perfect job! We could not be happier! Shirts look and feel great. Pro quality (duh) and not like other places
we've tried in the past."
Tara Peddicord
Camp Wabanna
"Zarah Williams and her team consistently deliver exceptional, creative, and tailored designs with attention to detail and flexibility. Their ability to incorporate the "Wabanna style" ensures a personalized touch, and Zarah's patience and professionalism make her a pleasure to work with. The artwork is consistently impressive, making them a standout choice for any project."
Hannah Taetzsch
Camp Cedarbrook in the Adirondacks
"Our customer service rep (Justin) was extremely responsive over email. Very quick to answer questions and help us make decisions that were best for us. I filled out a form at a CCCA conference to get a free sample design and it completely exceeded expectations. It was truly original and on trend. We've often used templates and made them our own, but this was so exciting to see something that was made just for us. The product came out so well and bright. We are very excited about it! It came so quickly too!"
Erin Bennett
"Justin Vincent is amazing! He always has the exact product we need and is extremely patient and helpful throughout the whole process. Very creative and unique. Open to edits and flexible with design. Everything we have had printed has maintained its integrity through many washings."
Donetta Bradford
"I sent the general idea and the artist did exactly as I asked. I wear one of the shirts we ordered often and it’s black and still holding its color and design. Zarah was very nice and helpful."
Garrett Wilkey
"Great communication and willingness to update design to get it just right. It looked great and you worked with me on revisions to get it just right. Shipping was fast and on time based on original order conversation."
Trisha Benham
"Everything looks great! Designs are straight and the embroidery is very well done. I always receive the shipment next day after I get the shipment notification. Mallory has been absolutely wonderful, great communication and helped out in every way possible."
Starr Crow
"Our situation was really specific, needing an invoice a full month before product delivery. The order was big and the timeline short, but Zarah pulled it off perfectly."
Richard Quintus
Quintus Seven Holding LLC
"Everyone I worked with was very helpful and prompt. I received nice options to get the best quality. It was exactly within my time frame."
Katie Johnson
"Great customer service! And patient with our changes leading up to receiving our shirts! Great Tee! Soft and exactly what we were wanting. Robyn was super helpful and great to work with."
Deb Gulbranson
"I have been working with Ink for several years and am very grateful for your staff and their standard of excellent customer service. Zarah is a fabulous Rep. She is always prompt in her communication and quick to respond with a new quote or design request. Once an order is placed, the turnaround time is realistic and the quality of the end product is great. My boss occasionally asks if I need to shop around for another printer for my projects but I assure him the quality of service and the established relationship with Zarah and her team is valuable and would be difficult to duplicate with anyone else."
Kristi Fuller
"Cliff and Justin are incredibly easy to work with! They are patient with me, prompt on responding and the product is always fabulous! I always sell out! Cliff & Justin have great ideas that will sell. They know & understand my market! Everyone is so kind and helpful when I pick up the product!"
Joanne Herr
"Zarah responded quickly and was very helpful! She also let me know she was going on leave for a bit, and provided contacts if we wanted to start another project. I felt like the attention was individualized and professional, while also being relational and helpful."
Deanna Arisman
"Quick replies and super helpful staff! We loved the artwork and so did our customers. The Ink team has been very consistent in providing a quality product which has exceeded many other companies we have worked with.
Keep it up!"
Tara Peddicord
"Zarah is so quick to respond, clear in her communication, helpful, kind… truly top notch. She is knowledgeable and understanding when we have questions or need a change to something. (We were also well taken care of while she was on maternity leave recently!) The creativity of the team is beyond. They nail it on the first try many times and are always quick and happy to turn around a revision when needed. The custom work is a cut above other companies we’ve used in the past- such a difference from “templates” you often see. Always a quick turnaround and that has been huge! When we were in a pinch and it was also a busy time for Ink, the team did everything to speed things along for us to be able to meet our deadline. The straightforward nature of working with Ink is so great!"
Shannon King
"Cliff always takes great care of my needs with clinic t-shirts!! Was able to work with Robin this past purchase and she did a wonderful job. Great crew That makes up a great company. Will always use!!"
Comeca Camp and Retreat Center
"Communication was outstanding! We had a really specific design in our heads and they totally brought it to life! These are flying off our shelves, everyone loves them and they’re great quality!"
Jenn Maher
"I have gotten thousands of shirts printed and have never reported any issues due to print quality. I pick up my orders, but the dock crew know me when I arrive and help load my orders really quickly. I do not believe I’ve ever asked for something and been told you cannot do it."
Larry Abbott
"The Ink team is available when I need them, they respond with valuable information, and approach the Chêne business in a consultative way. The designs are on point! We has a history of placing last minute orders, and the Ink team does everything possible to meet our deadlines."
Kim Howland
"Mallory and Caleb were responsive to emails, answering questions, getting product samples, working through art designs. They were so personable and professional.
We had so many comments from our camp families and staff that they loved the new designs. We appreciated the willingness to listen to our ideas and vision and to convert that into a design that was appreciated by all.
Everything was delivered in a timely way and when promised."
Pssst!
You may be here for tees, but we do so much more than apparel and headwear. Take a look at our promo page to see a curated selection of the most popular promotional products on the market right now!
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Your project is unique, which is why we quote every job and create every design exclusively for you.
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